Return & Refund Policy
Effective Date: July 2026
At Pet World Supply Hub, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded when purchased through our website.
By placing an order with us, you acknowledge and agree to this Return & Refund Policy.
1. Return Eligibility
Unless otherwise stated, eligible products may be returned if they are:
- Unused.
- Unwashed or unworn where applicable.
- In their original condition.
- In the original packaging where applicable.
- Complete with original tags, accessories, and components where applicable.
Products that have been used, damaged, altered, or otherwise changed after delivery may not be eligible for return.
2. Return Timeframe
Return requests should generally be submitted within 30 days of delivery.
Products returned after the applicable return period may not qualify for a refund or exchange unless otherwise required by applicable law or approved by Pet World Supply Hub.
Certain products may have different return conditions where specifically stated on the product page or at the time of purchase.
3. How to Request a Return
Before returning an item, please contact Pet World Supply Hub to request return instructions.
Please provide:
- Order number.
- Customer name.
- Email address used for the order.
- Product name or item number.
- Reason for the return.
- Photographs or other documentation when requested.
Please do not send a return without receiving return instructions from us.
Unauthorized returns may be delayed or may not be accepted.
4. Non-Returnable Products
Certain products may not be eligible for return, including:
- Clearance or final-sale products.
- Custom or personalized products.
- Products specifically identified as non-returnable.
- Products that have been used or damaged.
- Products that cannot be returned for hygiene or safety reasons.
- Products missing original packaging, tags, accessories, or components where applicable.
For pet-related products, certain items may also be non-returnable after use due to hygiene and safety considerations.
5. Incorrect, Damaged, or Defective Items
Please inspect your order promptly after delivery.
If you receive an item that is:
- Damaged.
- Defective.
- Incorrect.
- Missing components.
- Different from the product ordered.
Please contact us as soon as possible.
We may request photographs of the product, packaging, shipping label, or other information to help us investigate the issue.
Depending on the circumstances, we may provide a replacement, exchange, store credit, or refund.
6. Return Shipping
Unless a return is caused by an error on our part or an approved defective or damaged-product claim, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is caused by our error.
Customers are responsible for securely packaging returned products.
We are not responsible for products lost or damaged during return shipment before they are received by us.
We recommend using a trackable shipping service and retaining proof of shipment.
7. Return Shipment Address
Approved returns should be shipped to the following return fulfillment location:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
Please do not ship a return to the business address unless specifically instructed to do so.
8. Refunds
Once an eligible returned product has been received and inspected, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
Pet World Supply Hub is not responsible for delays caused by banks, credit card companies, or other payment providers after the refund has been processed.
9. Refund Amount
Approved refunds generally cover the eligible purchase price of the returned product.
Unless otherwise required by applicable law:
- Original shipping charges are generally non-refundable.
- Return shipping costs are generally the customer’s responsibility unless the return is caused by our error.
- Additional charges resulting from customer-requested services may not be refundable.
If only part of an order is returned, only the eligible returned products will be considered for refund.
10. Exchanges
Where available, eligible products may be exchanged for another product.
Exchange eligibility depends on product availability and the condition of the returned item.
If the replacement product costs more, the customer may be required to pay the difference.
If the replacement product costs less, any applicable difference may be refunded according to our refund procedures.
Some products may not be eligible for exchange.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We may be able to cancel an order if it has not yet been processed or shipped.
Once an order has been processed, shipped, or transferred to USPS, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
12. Refunds for Cancelled Orders
If Pet World Supply Hub cancels an order after payment has been successfully processed, an applicable refund will generally be issued using the original payment method.
Orders may be cancelled because of:
- Product availability issues.
- Pricing or system errors.
- Fraud prevention concerns.
- Product discontinuation.
- Other circumstances described in our Terms & Conditions.
13. Products Damaged During Return Shipment
Customers are responsible for properly packaging returned products.
If a returned product arrives damaged because it was inadequately packaged, the return or refund may be denied or adjusted to the extent permitted by applicable law.
We may request photographs or other documentation relating to the condition of the product and packaging.
14. Store Credit
In certain circumstances, Pet World Supply Hub may offer store credit instead of a refund where permitted by applicable law and agreed upon with the customer.
Store credit may be subject to additional conditions communicated when it is issued.
15. Return Approval
Submitting a return request does not automatically guarantee approval.
All returns are subject to the applicable eligibility requirements outlined in this policy.
We reserve the right to inspect returned products before approving a refund or exchange.
16. Changes to This Return & Refund Policy
Pet World Supply Hub may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
17. Contact Us
If you have questions regarding returns, refunds, exchanges, damaged products, or defective products, please contact us:
Pet World Supply Hub
Email: info@petworldsupplyhub.com
Website: https://petworldsupplyhub.com
Phone: (818)-564-3573
Business Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
Return Shipment Address:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773